Refund policy

At PureLunara, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene and safety reasons, including used beauty products and personal care items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Contact Us

For return or refund inquiries, please contact us at:

Email: support@purelunara.store